Frequently Asked Questions
Everything you need to know about our innovative home and kitchen solutions.
What is the standard shipping timeframe for orders?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for kitchenware?
We offer a 30-day return policy for unused products in their original packaging. Please note that for hygiene reasons, certain items cannot be returned once opened.
Do Joseph Joseph products come with a warranty?
Yes, most of our products are covered by a 2-year warranty against manufacturing defects. Some premium ranges may offer extended coverage; please check the product documentation for details.
Are your plastic products BPA-free and food-safe?
Absolutely. All Joseph Joseph products are rigorously tested to ensure they are 100% BPA-free and comply with all international food safety standards.
How do I care for my Index™ chopping boards or Nest™ sets?
Most of our items are dishwasher safe, but we recommend checking the individual product care label. For best results, we suggest washing boards with warm soapy water and drying them immediately.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.